Refund Policy

If you are not entirely satisfied with your purchase, we are here to help. Returns or refunds will only be accepted if the product is defective or has arrived not as described. Unfortunately, we are unable to accept returns due to change of mind. For defective products or incorrect orders or delivery on our behalf, we will cover the shipping costs associated with the return (Please send a photo of the item to info@willowknox.com.au. To be eligible for a return, your item must be unused and in the same condition that you received it. You have 15 calendar days to return an item from the date you receive it.

Postal address for returns is as follows.
58 Lake Entrance Blvd, Noosaville, QLD 4566